|
What security do you use for credit cards?
La Bella uses one of the best and most secure award winning security systems in Australia and New Zealand, e-way.
Do The Product Prices Include GST?
Yes.
How Will My Order Be Sent?
Orders are sent through Australia Post. Postage is $3.50 for orders within Australia, $10 Australian for orders from New Zealand and $12 Australian for orders from the UK, Italy and USA.
Wholesale orders are managed by Wholesale Baby. Postage for wholesale is a flat rate of $10.00
How Long Will It Take To Receive My Order?
Up to 8 working days, but usually about 3-5 days.
Can You Deliver To A Postal Box?
Yes.
How Will My Order Be Packaged?
Each item of jewellery is placed in an eco friendly plastic bag. It is then sent through a tough padded envelope for extra protection. Sometimes it is also bubblewrapped.
Do You Wholesale?
Yes. We exclusively wholesale through Wholesale Baby: www.wholesalebaby.com.au
What Is Your Refund And Returns Policy?
See the terms and conditions section of this website.
Do You Have A Printed Catalogue?
For retail, our website is our catalogue and presents all of the information about our range. We have a hard copy fundraising brochure that re-directs people to our website.
A retail catalogue will be available in late 2010.
Are My Personal Details Kept Secure?
Yes. We use top grade security systems and guarantee that any personal information given to us will remain private and confidential. See Security and Privacy section.
Do You Have A Minimum Order Amount?
No. You can spend as little or as much as you like.
Can I Make A Phone Order?
Yes. However, our phone is not attended to during every hour of business hours. You may need to leave a message. Call 02 6162 1121.
Do You Have Gift Certificates?
Yes. See our gift certificate section on the left hand side of the website. Please phone or email us with any specific queries or if you require special free giftwrapping.
How Do I Care For My La Bella Jewellery?
La Bella jewellery has been created from the finest materials and craftsmanship.
To maintain its durability, appearance and wearability, each piece of La Bella should be cared for using the following simple guidelines.
To clean your jewellery use a soft damp cloth or baby wipe to carefully wipe the piece clean. Don’t immerse your jewellery in water (unless it is a Smart Mum or Chewable Jewel).
Never use strong detergents, or jewellery cleaner to clean La Bella jewellery. To protect against damage always put on jewellery after purfume or hairspray is applied and has thoroughly dried. Avoid wearing jewellery when swimming in chlorinated or salt water, or when showering.
How Do I Attach A Break Away Clasp?
You can request the visual guide be sent to you by contacting info@labellaonline.com. Or... separate the two pieces of the clasp. Cut the end of the ribbon so that it will thread through, tie a knot where you want the necklace to sit (best to pop it over the head and check beforehand), and slip the clasp back over the knot. Cut the excess ribbon and then repeat for the other side. Make sure you have the correct ends facing each other to connect up before you cut the ribbon (just in case)!
|
